Refund policy
Return Window & Conditions Customers may request a return or exchange within 14 days of receiving their order. All returned items must be unused, unwashed, with original tags attached, and returned in their original packaging with all accessories included.
How to Request a Return To initiate a return, please email us with your order number, reason for return, and photos of the item. All returns must be pre-authorized via email before sending any package back to us. Packages returned without prior email confirmation and authorization will not be eligible for a refund or exchange. Once your return is approved, we will provide the return address and detailed instructions by email.
Shipping Costs
- If the item is defective, damaged, or incorrect: return shipping will be covered by us in full.
- If the return is due to personal reasons (e.g., change of mind, wrong size ordered): return shipping costs are the customer's responsibility.
Refund Processing Time Once we receive and inspect the returned item, refunds will be processed within 4–6 business days and credited back to the original payment method (credit card or payment account).
Non-Returnable Situations
- Items returned more than 14 days after delivery
- Items showing visible signs of use or damage caused by the customer
- Packages returned without prior email authorization
For return inquiries, please contact us at: support@activiofit.com
Thank you for supporting Activiofit. We truly appreciate it.